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Keywords: public service hotline
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Journal Articles
Asian Survey. 2020; 602366–390 doi: https://doi.org/10.1525/as.2020.60.2.366
Published: 07 April 2020
... represented in governmental responsiveness, and to what extent? This article explores these questions through the lens of “representation as responsiveness” by analyzing an exclusive data set from the city public service hotline in Shanghai. Data analyses show that Chinese municipalities have good...