The Chinese government has effectively adapted to the new environment in which information flow is greatly facilitated by the wide use of social media. This adaptation is aided not only by its resources and learning ability but also by citizens supportive of the regime. Content manipulation and censorship are the two primary approaches used by the Chinese government to manage social media. This paper examines how supportive citizens help the state manage cyberspace by tipping off state agencies. The state encourages tip providers by responding to tips, including political ones, and sometimes by rewarding the provider. Tip providers reduce the cost of monitoring social media, enhance the legitimacy of censorship, and discourage and marginalize regime critics. The presence of tip providers reflects and reinforces the split or ideological polarization among the population.
University of California Press